Privacy Policy
Applies to the VAMOS rider app, the VAMOS Driver app and vamos web pages. Last updated: 16 October 2026.
VAMOS is operated by Agard Enterprise, McDonald Street, Ottos Newtown, St. John's, Antigua & Barbuda ("VAMOS", "we"). This policy explains what information we collect when you use VAMOS for rides, food delivery, events and shuttles, and car rentals, why we collect it, who we share it with, and the choices you have.
Information we collect
- Account details: your phone number (used to sign in with a one-time code) and your name.
- Location:
- Riders and customers: your pickup, stops and drop-off, delivery address, saved places you add, and your device location while you use the app (for example to find your pickup point, or to check you in when you arrive at an event you said you are going to, if you leave that setting on).
- Drivers and couriers: your precise location while you are online or on a trip, including when the app is closed or not in use, to send you nearby requests, show your rider or customer where you are, work out arrival times, and support safety and disputes. It stops when you go offline and are not on a trip.
- Trips, orders and bookings: rides, food orders, shuttle and event bookings, event RSVPs and check-ins, car rental bookings, notes you write for drivers, ratings, and arrival times.
- Driver applications: name, phone, driver's licence number and vehicle details (make, model, year, colour, plate).
- Payments: fares, wallet balance and transaction history. We do not store bank card numbers in the apps.
- Device information: a notification token so we can send you trip and order updates, and basic technical logs that help us fix problems.
How we use it
- To provide the service: match riders with drivers, deliver orders, run shuttles and rentals, and show live trip progress and arrival times.
- To process payments, settle driver and partner earnings, and keep financial records.
- To send service messages (trip, order and safety updates) and, if you have not turned them off, offers and promotions.
- For safety, fraud prevention, customer support and resolving disputes.
- To improve VAMOS and fix problems.
Who we share it with
- The other side of your trip: riders see their driver's first name, vehicle, plate, rating and live location during the trip; drivers see their rider's or customer's first name, pickup, drop-off and notes. Restaurants and rental companies see the order or booking details they need to serve you.
- Service providers that run VAMOS for us: Google Firebase (sign-in, database, cloud functions, hosting and notifications) and Google Maps Platform (maps, routes and travel times). They process data on our behalf.
- Authorities when the law requires it, or to protect someone's safety.
We do not sell your personal information.
How long we keep it
We keep your account information while your account is open. When you delete your account, we delete your profile, saved places, favourites, messages, event RSVPs, driver profile, location and sign-in. We keep records of completed trips, orders, bookings and payments for accounting, tax and dispute purposes, with your name removed.
Your choices
- Location: you can turn location access off in your phone's settings. Some features (requesting a ride from where you are, going online as a driver) need it.
- Notifications: you can turn off offers and promotions in the app (Account). Trip and safety messages always arrive.
- Delete your account: in the app, open Account and tap Delete account (drivers: menu, then Delete account), or use our account deletion page.
- Access or correct your information: contact us using the details below.
Children
VAMOS is not intended for children under 13, and we do not knowingly collect their information. Drivers must meet the legal age and licensing requirements.
Security
Information is stored with Google Cloud and protected by access rules so that people only see what they need. No system is perfectly secure, so please keep your phone and sign-in codes private.
Changes
We may update this policy. We will change the date above and, for important changes, tell you in the app.
Contact
Agard Enterprise (VAMOS), McDonald Street, Ottos Newtown, St. John's, Antigua & Barbuda.